个性与职场有效沟通

在不断发展的现代工作世界中，有效地让别人理解您比以往任何时候都更加重要。沟通是职业成功的关键，而自信的沟通技巧——即直接、诚实和尊重地表达您的想法、感受和需求的能力——是职场有效沟通的基础。

自信的沟通介于被动（不为自己说话）和侵略（为了得到自己想要的东西而无视他人的需求）之间。它能让您与同事进行富有成效的合作，解决问题，倡导您的想法，设定健康的界限，并建立基于相互尊重的牢固的职业关系。

然而，对于某些人来说，自信的沟通并不总是自然而然的。您的性格特征会显著影响您自信地表达想法、观点和意见的舒适度和技巧。您的内向或外向程度、您处理信息的方式以及您的情绪反应能力等因素都会影响您的默认沟通方式，无论好坏。

在本文中，我们将探讨性格的不同方面如何影响职场中的自信沟通。我们的目标是帮助您提高对自己沟通倾向的自我认识，并提供更自信沟通的具体策略，无论您的性格类型如何。

性格特征与自信沟通

了解性格的不同方面如何影响您的沟通风格，使您能够利用自己的优势并制定更连贯的策略来克服工作中沟通中可能遇到的任何挑战。

考虑到这一点，让我们简要探讨一下每种性格特征如何影响职场沟通。

外向与内向

外向和内向可以显着影响个人在工作场所的沟通方式。外向性格的人往往更加外向、善于交际，并且善于口头交流。他们通常发现更容易表达自己，并且更有可能在会议中畅所欲言、分享想法以及与同事进行对话。

另一方面，内向的人通常更喜欢在内部处理信息，并且可能会因广泛的社交互动而感到精疲力尽。这可能会让他们很难表达自己的意见或倡导自己的需求，尤其是在群体环境中。他们通常更喜欢避免对抗，并且经常保守自己的想法和感受。

 直觉与观察

尽管可能不是很明显，但直觉和观察力的特质也会影响个人在工作场所的沟通方式。直觉型人格类型在表达自己时往往更注重大局，可能对探索可能性、讨论长期策略和考虑多种观点更感兴趣。虽然这些通常是有用的倾向，但直觉类型可能难以通过简洁的沟通来引导广泛的想法。

善于观察的人往往更注重实际细节，并专注于解决具体的问题。他们的关注点狭窄可能会导致他们错过更大的前景，或者将其他人的观点或想法排除在他们正在解决的任何问题或他们试图解决的挑战之外。

 思考与感觉

思考型人格类型的沟通方式往往更加直接和逻辑化，他们的陈述基于客观标准，并且在表达自己的想法或担忧时通常优先考虑事实、数据和理性论证。这种方法通常会带来清晰、明确的沟通，但有时可能会给他人留下严厉或麻木不仁的印象，尤其是当他们忘记考虑自己言语的情感影响时。

另一方面，情感型的人通常会优先考虑和谐，并在沟通时考虑他人的情绪，根据谈话对象调整自己的表达方式。他们的方法往往更加机智，目标是在团队内保持积极的关系。这对于建立融洽关系和促进合作非常有效。然而，情感型人格在必要时可能很难表现得直接或坚定，因为他们担心自己可能会伤害他人的感情、破坏他们的关系或引发冲突。

 判断与灵活

判断型人格类型的沟通方式通常更加结构化和果断，更喜欢让事情得到解决和决定。他们通常重视清晰度、组织性和结束性。判断型的人欣赏明确的期望（无论是对自己还是对他人），并且通常重视给予和接收具体的、可操作的反馈。然而，他们有时可能会在灵活性或对新想法的开放性方面遇到困难，这可能会阻碍在某些情况下的有效沟通。

Prospecting individuals tend to be more adaptable and open to new approaches. When it comes to assertive communication, they may be more willing to consider alternative viewpoints, explore multiple options, and find creative solutions. They may also be more comfortable with ambiguity and uncertainty, which may hinder them when it comes to firmly expressing their needs or sticking to a particular course of action. This may lead to confusion or a lack of direction in the workplace.

Assertive vs. Turbulent

Regardless of personality type, Assertive individuals are more likely to remain calm and self-assured when effective communication in the workplace becomes challenging. They are more likely to find it easier to express themselves confidently and stand their ground when necessary. In general, Assertive types are less likely to doubt themselves or second-guess their decisions, allowing them to communicate their thoughts more assertively. If their Assertive tendencies become unbalanced, they may come across as overly confident or dismissive of others’ perspectives.

Turbulent personalities, however, may struggle with self-doubt and emotional reactivity. In challenging situations, they may become either more passive in their communication style, possibly withdrawing from difficult conversations altogether, or inappropriately aggressive, becoming overly forceful when trying to make a point or communicate their needs. Their heightened self-awareness can also be a real asset, however, allowing them to more readily adapt how they communicate to different situations and audiences.

Developing Assertive Communication Skills

As previously mentioned, developing self-awareness about your personality traits and how they impact your communication in the workplace is a crucial first step toward improving your professional communication skills. This understanding allows you to more clearly identify specific areas for growth.

Growth is the inevitable outcome of finding balance within those areas of your personality that may be problematically lopsided. Let’s say you are someone with a powerful Judging trait, for example. You’ve realized that your lack of flexibility and adaptability make you come across as rigid in your workplace communication. Or maybe you are strongly Prospecting and struggle to clearly communicate your expectations because you don’t exactly have clearly defined expectations to begin with.

By recognizing these imbalances and where they stem from, you can look to the other side of the personality trait spectrum for inspiration in your personal growth journey. A Judging type may decide to intentionally embrace the flexibility that defines Prospecting types, for example, and make an effort to stay more open-minded to the unexpected possibilities that their coworkers propose. Or a Prospecting type may consciously embrace the Judging preference for clearly defined goals and make a more concerted effort to outline specific objectives before trying to communicate their expectations to others.

By observing and learning from those who exhibit the traits that you wish to develop, you can work on intentionally incorporating those qualities into your own communication style. You could even choose to lean on people with the opposing trait for assistance by directly asking for help or constructive criticism. This strategy can ultimately lead to more balanced and effective communication in the workplace.

Keeping all that in mind as a base strategy for moving forward, we want to offer you some additional advice for improving your assertive communication skills. As you read through each of the following tips, we encourage you to think about which specific aspects of your personality may come into play and impact the way that you express yourself.

Then consider how you might successfully incorporate each tip into your communication style to move beyond passivity or dial back from a more aggressive approach and become a more balanced and assertive communicator in your workplace.

Tips for Becoming a More Assertive Communicator at Work (for More Passive Types)

Believe in Your Own Worth

Developing a solid sense of self-worth is the foundation of assertive communication, which is built upon you recognizing that your thoughts, feelings, and needs are just as valid as anyone else’s. When you notice that you want to back down from saying something important, try giving yourself a pep talk, as if you were your own best friend. Remind yourself of your strengths and all of the ways that you contribute to the workplace, then speak up.

Be Specific and Direct

Clearly communicate your needs, expectations, and boundaries. Avoid beating around the bush or hoping that others will read between the lines. If you struggle with this, it can be helpful to organize your thoughts before you speak or to practice saying the specific thoughts that you want to express out loud. Use simple vocabulary, and tailor your message to the person you are speaking with.

Use Confident Body Language

Make eye contact, sit or stand straight, and use a clear, steady voice. Confident, nonverbal communication reinforces your assertive message. For some personality types, practicing this kind of impactful body language in private before an important meeting or conversation will help to build up confidence in mannerisms that may not feel natural.

Set Healthy Boundaries

Setting boundaries is an essential aspect of self-care and self-respect, and it ultimately leads to healthier, more balanced relationships in and out of the workplace. Know your limits and communicate them clearly to others. Don’t be afraid to say no when necessary to protect your time, energy, or well-being. If this feels uncomfortable for you, try practicing gentler phrases, such as “I’m not comfortable with that” or “I need to focus on my own tasks right now.”

Tips for Becoming a More Assertive Communicator at Work (for More Aggressive Types)

Practice Active Listening

Pay attention to what others say and intentionally show that you value their perspectives. One simple way to do this is to compassionately ask clarifying questions that demonstrate your desire to fully understand what someone is saying, rather than aggressively questioning them or not saying anything at all. Then, in your own words, reflect back on their key points. This helps create a respectful, collaborative environment where everyone feels heard.

Use “I” Statements

When expressing your thoughts or needs, start sentences with “I” rather than “you.” For example, say “I feel overwhelmed when given multiple tasks at once” instead of “You always give me too much work.” This helps you take ownership of your feelings and avoids placing blame on others. If this feels uncomfortable at first, try practicing these types of statements in low-stakes situations to build up your confidence with this type of communication.

Practice Empathy

Try to understand others’ perspectives and feelings, even if you disagree with them. Then infuse that understanding into your conversations. This helps you respectfully communicate while being considerate of others’ needs. Use your active listening skills and pepper your conversations with empathetic statements like “I can understand how that can be challenging.” Avoid making assumptions or judgments, offer support, and make yourself available for difficult conversations.

Be Willing to Compromise

Assertive communication is not about always getting your way. Be open to finding mutually beneficial solutions that work for everyone involved. If you have a tendency to insist on doing things your way, it helps to tune in to and create awareness around that moment when you feel compelled to dig in. Then develop a practice of stepping back and refocusing on the big picture and overall objectives. Look for common ground, and be willing to relax your expectations to get there.

By developing these assertive communication skills, you can advocate for your needs more comfortably, contribute your ideas more effectively, and build stronger, more collaborative relationships with your colleagues.

Conclusion

In closing out this article, we want to remind you that becoming a more assertive communicator is a journey, not a destination. It requires ongoing practice, self-reflection, and a willingness to step outside your comfort zone. As you continue on your path to greater assertiveness, remember to be patient with yourself and celebrate your progress along the way. With time and practice, you can develop the confidence and clarity that’s needed for truly effective communication – no matter your personality type.

我们邀请您在下面的评论部分继续讨论。您觉得您的性格如何影响您在工作中的沟通方式？您认为上面列出的哪些策略可以帮助您找到平衡并成为更有效的沟通者？

进一步阅读

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